Refund policy

We want you to love your Rejunas™ device. If you are not fully satisfied, we back every device purchase with a 60-day money-back guarantee, described in full below.

1. 60-Day Money-Back Guarantee
You may request a full refund of your device purchase within 60 days of the delivery date. This guarantee applies to the Rejunas™ 7-in-1 device itself. To be eligible, simply contact us within the 60-day window, no need to prove you tried a specific routine or show results.

2. How to Request a Refund
Email contact@rejunas.com with your order number and the reason for your return. We will confirm your eligibility and provide return instructions, including the address to send your device back to.

3. Return Condition
Please return the device in its original packaging where possible, along with any accessories included with your order. Normal wear from testing the device is expected and will not affect your refund. Devices that are damaged beyond normal use, missing, or not the product we shipped may be declined or subject to a partial refund.

4. Refund Processing
Once we receive and inspect your returned device, we will process your refund to your original payment method within 14 business days. You will receive an email confirmation once your refund has been issued. Please allow additional time for your bank or card issuer to post the refund to your account.

5. Return Shipping Costs
Unless your item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. If your device arrived damaged, defective, or was the wrong item, contact us and we will cover return shipping and send a replacement or full refund, including original shipping charges, at our discretion.

6. Bonus Items
Free bonus items included with your order, such as the digital PDF guide, do not need to be returned and do not affect your refund amount. Physical serum samples included as a bonus are non-returnable once opened, for hygiene reasons, and are not deducted from your device refund.

7. Lifetime Protection Plan
If you purchased the optional Lifetime Protection Plan alongside your device and return the device within the 60-day guarantee window, the Protection Plan purchase will be refunded as well, since coverage cannot exist without the device. Outside of that window, the Protection Plan is non-refundable once purchased, as it provides ongoing coverage for the remaining life of your device.

8. Non-Returnable Situations
We may decline a refund if the request is made after the 60-day window has closed, the device shows damage from misuse rather than normal wear, or the return was not authorized by us in advance.

9. Exchanges
We do not offer direct exchanges. If your device is defective, we will replace it at no cost. If you would like a different bundle tier instead, please request a refund and place a new order.

10. Late or Missing Refunds
If it has been longer than expected and you have not received your refund, first check your bank account again, then contact your card issuer, as processing times vary. If you have done this and still have not received your refund, contact us at contact@rejunas.com.

11. Contact Us
Questions about a return or refund can be sent to contact@rejunas.com.